Terms & Conditions

1. INTRODUCTION
We welcome you to our website: www.wherewecomefrom.eu
The hereby document holds the conditions under which the use of this website is regulated.
Terms and conditions apply, on the one hand, to Purple Productions, limited liability society with UST.-ID Nr.: DE268041936.
 
2. COSTUMER SERVICE
For any doubts or queries, or if you would like to receive more information about our services and/or products, feel free to contact us:
- by e-mail: mail@lucasfiederling.com
 
3. THE ORDER
All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, 
the Buyer will be informed in short notice and will be given the possibility to change the order or cancel it and request the refund of all costs paid.
To place an order, the Buyer will have to use the buy online method. Once the purchase has been completed, the Buyer will receive an e-mail acknowledging receipt of his/her order (Order Confirmation).
Where We Come From reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the Buyer was not filled out correctly.
 
4. PRICES AND PAYMENT 
All prices indicated in this website are shown in Euros and include VAT, excluding shipping costs, which will be added to the total cost of the order, depending on item and delivery location.
Shipping costs are automatically calculated in our e-shop. For any query the Buyer desires to place on this subject, contact us sending an e-mail to: mail@lucasfiederling.com 
All products are subject to change of price at any moment, although price modifications will not affect orders already confirmed by us.
Products will remain property of Where We Come From until the payment has been confirmed. All orders must be paid exclusively in Euros using PayPal or Bank transfer. 
Maximum security is guaranteed for both payment methods.
 
5. DELIVERY
Orders will be delivered to the address provided by the Buyer as quick as possible: 
Within 3 to 5 working days for deliveries inside the EU and within 7 to 20 days for countries outside the EU, 
always subject to stock availability.
We do not have our own logistic company but use the German postal service. 
 
6. CHANGES AND REFUNDS
No exchanges or refunds are accepted.
 
7. RESPONSABILITY AND EXONERATION OF RESPONSABILITY
Where We Come From only takes full responsibility, subject to any purchase acquired through its website, of the selling price of its products. 
We exonerate any responsibility due to indirect damages derived from the use of Internet, such as server breakdown, spyware intrusion or presence of computer virus or any other factor beyond our control, 
in accordance with the current jurisprudence.
 
8. WEBSITE CONTENT PROPRIETY
All images, pictures, illustrations, designs and any other element on this website are exclusive property of Where We Come From. 
Respecting this, the use, copy, modification, publication or distribution of this content is absolutely forbiden without previous authorization of Where We Come From.
 
9. DURATION
The hereby terms and conditions should be applied all throughout active services offered by Where We Come From.